As of August 3rd 2020, Greater Melbourne has entered stage 4 Lockdown due to escalating cases. As such, the retail and service sectors, amongst others, have been asked to shutdown by DHHS Victoria. As such, Centre Com Elsternwick will be closing its doors to customers from August 6th until such time as Stage 4 restrictions can be lifted. Please see below for new proceedures we have implemented in order to keep customers and staff safe during these unprecedented times.
All In-Home services have been suspended until stage 3 restrictions are lifted by the Victorian Government.
Centre Com Elsternwick has moved to enact a COVID-Safe plan for In-Store services due to stage 4 restrictions on retail spaces. Please note that current government restrictions mean we cannot offer any exceptions to these new proceedures.
Customers are not permitted to enter the premises at any time until further notice.
Booking In
- Call us on 03 9530 0169 before you head to the store.
- We will ask for your details, details about the device and the issues you are facing.
- Your Name, Phone Number, Email Address
- Description of fault
- System Password(s)
- Device Type (Notebook, PC, iMac, Macbook etc.)
- Device Model (HP ProBook, iMac 27" Mid 2017, Desktop PC etc.)
- Device Serial (Where Possible/Applicable)
- We will take a Diagnostic Charge & Deposit of $75.00inc either via Credit Card* over the phone or a Bank Transfer.
- You will be provided with a Booking ID and advised when you can dropoff your device as per the Drop-off proceedures outlined below.
* All credit card transactions require a photo of the front of the credit card and matching Photo ID to be provided.
Device Drop-Off and Pickup
- Please note that all Pickups and Dropoffs MUST be scheduled with a member of staff. Turning up without an appointment will result in disappointment.
- At your scheduled time, you are asked to enter via Ripon Grove. Where possible, please attend your appointment in a vehicle.
- You can use the address '19 Ripon Grove' to get directions as per the image at the bottom of this article. Reverse into our driveway and call us on (03) 9530 0169 to let us know you have arrived.
- Dropoff: We ask that you have your device in your trunk for drop-off and open your trunk on arrival. We will grab your device and close your trunk, there will be no need to exit your vehicle.
- Pickup: Open your trunk on arrival, We will sight your ID through the window and deliver your device safely and close your trunk, there will be no need to exit your vehicle.
Due to government regulations, customer walk-ins are currently not permitted. Please call the store for all product enquiries. Most products continue to take 2-3 business days to arrive where shortages haven't affected the supply chain. For specific product information, call us on (03) 9530 0169 or email us at sales.elsternwick@centrecom.com.au.
Customers are not permitted to enter the premises at any time until further notice.
Payments
All payments must be made and cleared prior to attending to pickup. We accept Bank Transfers and Credit Card payment over the phone, however please note the following information for each payment method;
- Visa and Mastercard attract a 2% processing fee.
- American Express attracts a 2.4% processing fee.
- All credit card payments require a photo of the front of your credit card and a matching Photo ID be provided during payment.
- Bank Transfers require up to 2 business days to clear. All payments must clear prior to collection being arranged.
Pickup
Once your payment has cleared and your product is ready, our staff will contact you to arrange a time for pickup. All pickups are to be done during your scheduled time via our rear loading area. You can find this by turning into Ripon Grove or by using the address '19 Ripon Grove' in your GPS.On arrival, reverse into the loading area and open your trunk. Call us on (03) 9530 0169 and let us know you are there. We will sight your ID through the window and bring your purchase to your vehicle and close your trunk. There is no need to exit your vehicle.
Can I walk-in, add a last minute item or purchase in person?
Customers are not permitted to enter the premises at any time until further notice.
Unfortunately due to strict regulations on how we need to operate, you will need to call and place any new orders. If it is possible, we will attempt to work to organize this immediately, however please be mindful that our staff are very busy working with all customers to arrange pickup times. We ask that you avoid disappointment by planning ahead as we may not be able to cater to your request.
I'm in a hurry but I need to purchase an item
Respectfully, we request you organize to attend when you are in less of a hurry. Regulations have put a lot of stress on our processes and staff - we are working as quickly as we can to cater to all customers as best we can, but cannot guarantee that turnaround will be fast.
We'd like to take a moment to remind everyone that we are all in this together. Our staff, like you, are affected by this pandemic and are working to ensure that access to crucial products, components and services can continue. We are enforcing a zero-tolerence policy on abuse towards our employees.
Change of Mind & Warranty Returns
We are currently not accepting change of mind returns in response to early panic buying as well as safety concerns over products that have left the store. As such we ask that you choose carefully before purchase.
Warranty Returns can be organized by calling the store ahead of time and organizing a time to dropoff. We will ask you to follow the same Drop-Off proceedure listed above on this page.
I Don't have or plan to use my vehicle to pickup/dropoff
We strongly recommend and even ask that you consider, where possible, using your vehicle as a means of transport to ensure minimal potential contact between staff and yourselves. However, if this isnt possible, let our staff know and we will advise how you can still pickup or dropoff your item with Zero-Contact.
Can't I just tap my credit card? | Can I use Cash?
Our new proceedures have been put in place to ensure zero contact between our staff and yourself. This means no cash, no cards and no terminals. All transactions must be processed over the phone until Stage 4 restrictions are lifted.
Why do you require authorization for Credit Cards when not present?
While many stores may accept your credit card details without further verification, our policies dictate that we must ensure that you are the owner or are authorized by the owner to use the card in question.
The IT Industry is riddled with fraud and as such we have taken it upon ourselves to ensure that we play no part in this. If you would like to pay an invoice using credit card and are unable to have the card and/or owner present for pickup or have the goods delivered, you are required to fill out an authorization form as well as supply both the front and back of the Credit Card as well as the front and back of a Drivers License or other legally accepted Photo ID with signature.
The Authorization form can be downloaded here in PDF form: [ Download ]